Help center
Frequently asked questions
Browse common questions by topic. If you need anything else, contact our team directly.
Find answers by topic
Questions are organized by topic to help you find the right information quickly.
Booking & stay
Reservations, check-in details, and what to expect during your stay.
Contact us
Ask your questions.
How can I pay?
Card payment is preferred for stays, extras, and city tax.
How can I book a room?
Use the booking links or contact our reservations team to arrange your stay with your preferred dates and room type.
Is there reception on-site?
There is no reception on-site. Online check-in in advance is required. Check-in is from 14:00 and check-out is till 11:00.
Is online check-in required before arrival?
Yes. Hotel is a CONTACTLESS property and online check-in in advance is required.
Is a deposit required?
Yes. A deposit of 1250 CZK is required.
Rooms & amenities
Room comfort, amenities, and daily housekeeping details.
Is Wi-Fi included?
Free Wi-Fi is available in all rooms and public areas.
Is smoking allowed?
The entire property is non-smoking.
Can I bring pets?
Pets are allowed for 500 CZK per night.
What time is breakfast served?
Breakfast is served from 07:30 to 10:00.
Location & transport
How to get around Marienbad and practical arrival information.
How far are the main sights?
It is an ideal place to visit the city, parks with healing springs, and beautiful nature.
Is parking available?
Parking is available for 250 CZK per night.